Job Description – Medical Receptionist 

As the first point of contact for patients and visitors you will be friendly, polite and professional, demonstrating excellent care, discretion and confidentiality at all times.

You will be an excellent team player, whilst having the ability to work of your own initiative.

General reception duties include:
•	Meeting and greeting patients at reception desk and directing them to appropriate GP, Nurse etc
•	Answering telephone – arranging appointments, general queries, speaking to other Health Care Professionals.
•	Recording in patients records when they DNA appointments.
•	Generating repeat prescriptions both at desk and via the practice repeat prescribing line and filing in alphabetical order once signed by GP.
•	Compiling chemist lists.
•	Keeping record of prescription numbers.
•	Recording details of uncollected prescriptions.
•	Surveillance of Northern Ireland Screening Service forms and lists.
•	Patient registration using electronic link to BSO, as well as organising temporary and immediate & necessary registrations.
•	Accurate recording of any changes in patients registration/personal details.
•	Amalgamating records.
•	Repair and maintenance of patient records.
•	Summarising records for new patients.
•	Processing and coding CCG and paper referrals to hospitals and community clinics
•	Childhood vaccine recording and call to clinics.
•	Baby Clinic administration.
•	Pre-school assessment and vaccination invites.
•	Recording details of house-call requests.
•	Booking interpreters and recording job numbers when confirmed.
•	Booking ambulances.
•	Referrals for community services via Call Management.
•	Recording consultations sent through from the out of hour’s service.
•	Maternity services- sending post-natal appointments.
•	Photocopying and Shredding.
•	Typing letters at GP’s request.
•	Ordering stationery.
•	Managing appointments for Medical Reps.
•	Book appointments proactively for Clinics e.g. Vascular, Asthma, COPD and Hypertension, Flu 
•	Maintenance of patient documents at reception-replenishing information leaflets and GP handouts.
•	General house-keeping duties.
•	Processing benefits documents e.g. PIP/DLA and Insurance report requests.
•	Typing Solicitors reports.
•	Amber Drug/Near Patient Testing re-call

Call/Recall:
•	Identify patients to be called for the:
•	Asthma Clinic.
•	COPD Clinic.
•	Vascular Clinic.
•	Cervical Cytology Clinic.
•	Hypertension Clinic.

Mail:
•	Process both incoming and prepare outgoing mail.

Electronic Document Management:
•	Scanning. 
•	Data Input
•	EDT Electronic Data Transfer of hospital letters

Test Results:
•	Process all test results including Smears/Bloods/X-rays/USS/Histology/INR.
•	Notify patients were necessary of test results and action to be taken.
•	RAT.
•	Manage tasks

Management of Surgery Sessions:
•	Adding sessions to computer for GP’s, Nurses etc.
•	Booking Locums and invoicing for payment.
•	Monitor holiday rota to ensure adequate cover
•	Manage Emails from GP’s and Nurses regarding leave.

This list is not exhaustive and can be altered and added to when necessary.